Dubai edit · Women & Men

Dubai delivery · 14-day returns

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Privacy Policy

Last Updated: October 2026

At Giulio Twist, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us when you create an account, place an order, subscribe to updates, contact customer support, or complete a form on our website.

This may include:

Full name
Email address
Phone number
Billing and shipping address
Order and purchase information
Product preferences
Communication history
Account information
Payment-related information
Device, browser, and website usage information

Payment card details are generally processed securely by our payment service providers and are not stored directly by Giulio Twist unless specifically stated.

How We Use Your Information

We use your information to operate our store and provide a smooth shopping experience.

This may include processing and delivering orders, sending order confirmations and updates, responding to customer enquiries, managing returns or refunds, improving our products and website, preventing fraud, and maintaining the security of our services.

Where permitted, we may also use your contact information to send you product updates, promotions, collection launches, or other marketing communications after your approval.

You may unsubscribe from marketing communications at any time.

Orders and Payments

When you place an order, certain information may be shared with payment processors, delivery partners, logistics providers, and other service providers required to complete your purchase.

We only share information that is reasonably necessary for these services to be performed.

Giulio Twist does not sell your payment information to third parties.

Shipping and Delivery

To fulfil your order, we may share your name, phone number, delivery address, and relevant order details with our delivery and logistics partners.

These providers are expected to handle your information securely and only for the purpose of completing your delivery.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember your preferences, understand website traffic, and enhance your shopping experience.

Cookies may also be used for analytics, advertising, and marketing purposes.

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Marketing Communications

If you choose to receive marketing communications, we may contact you by email, SMS, or other approved communication channels regarding new collections, offers, promotions, and store updates.

You can opt out at any time by using the unsubscribe option provided in the message or by contacting us directly.

Transactional messages relating to your orders may still be sent even if you unsubscribe from marketing.

How We Share Your Information

We may share limited personal information with trusted service providers that help us operate our business, including payment processors, website and hosting providers, CRM and customer communication platforms, delivery companies, analytics services, and technology providers.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal and accounting requirements, resolve disputes, and protect our legitimate business interests.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, request corrections, ask for certain information to be deleted, withdraw consent, or object to certain uses of your personal information.

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before completing certain requests.

Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

GiulioTwist is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website is intended for general retail customers and is not designed to knowingly collect personal information from children.

If we become aware that personal information has been collected from a child in a manner that is not permitted by applicable law, we will take reasonable steps to remove it.

International Data Processing

Some of our service providers may process or store information outside the United Arab Emirates.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with appropriate privacy and security requirements.