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Shipping Policy

Last Updated: October 2026

At GiulioTwist, we aim to process and deliver your order as quickly and reliably as possible.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled in case of delays or delivery issues.

1. Order Processing

Orders are generally processed after they have been successfully confirmed.

  • Product availability

  • Order volume

  • Payment verification

  • Delivery location

  • Public holidays or weekends

Orders placed after our daily cut-off time may be processed on the next business day.

2. Delivery Within UAE & GCC

We offer delivery through our approved delivery partners.

Estimated delivery time:

Estimated Delivery Time, FOR UAE 24 TO 48 HOURS FOR GCC 48 to 72 hours

Delivery charges:

UAE : Free delivery for any order above 250 AED and 20 AED fee for any order less than 250 AED

GCC: Free Delivery for any order above 500 AED and delivery fee depend on the order, location and country

Delivery times are estimates and may vary due to traffic, Public Holiday, courier delays, weather, high order volume, or other circumstances beyond our control.

4. International Shipping

Where international shipping is available, delivery times and charges depend on the destination country.

  • Courier service

  • Customs clearance

  • Destination country

  • Local import procedures

  • - Public holidays

International shipping charges will be displayed at checkout where available.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or additional handling charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

GiulioTwist is not responsible for delays caused by customs authorities.

6. Shipping Confirmation

Once your order has been processed and dispatched, you may receive a shipping confirmation by email, SMS, or another approved communication method.

Where available, tracking information may also be provided.

Please allow some time for tracking details to become active after dispatch.

7. Tracking Your Order

If tracking is available, you can use the tracking information provided in your shipping confirmation to monitor the delivery status.

If you have not received tracking information or your tracking appears inactive for an extended period, please contact our customer support team.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Please ensure that your:

  • Country

  • Emirates or City

  • Area

  • Street

  • Building or villa number

  • Full name

  • Phone number

  • Any necessary delivery instructions

are correct before placing your order.

GiulioTwist is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete delivery information provided by the customer.

9. Changing Your Delivery Address

If you need to update your shipping address, please contact us as soon as possible.

We will try to update the address before the order is dispatched.

Once the order has been handed to the courier, changes may no longer be possible or may result in additional charges.

10. Delivery Attempts

Our delivery partner may contact you using the phone number provided with your order.

If delivery cannot be completed, the courier may make another attempt or provide instructions for rescheduling.

If repeated delivery attempts fail because the customer cannot be reached or the address is incorrect, the order may be returned to us.

Additional delivery charges may apply for reshipping.

11. Delayed Shipments

Although we aim to deliver within the estimated timeframe, delays can occasionally occur.

  • High order volume

  • Public holidays

  • Weather conditions

  • Courier disruptions

  • Customs delays

  • Incorrect delivery information

  • Events outside our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

12. Lost Packages

If your order appears to be lost in transit, please contact us with your order number and tracking information.

We will work with the delivery provider to investigate the shipment.

Any replacement or refund will depend on the outcome of the courier investigation and applicable circumstances.

13. Damaged Packages

If your parcel arrives visibly damaged, please photograph the packaging and product before discarding any materials.

Contact us as soon as possible with:

  • Your order number

  • Photos of the outer packaging

  • Photos of the product

  • A brief description of the issue

We will review the case and provide an appropriate solution where applicable.

14. Incorrect or Missing Items

Please check your order after delivery.

If an item is missing or you receive an incorrect product, contact us as soon as possible and provide your order details.

We may request photographs to help us verify the issue.

Once confirmed, we will arrange an appropriate resolution.

15. Limited Edition Products

Limited Edition items may require additional processing time depending on availability.

Because these products may be available in limited quantities, replacement stock cannot always be guaranteed.

If a Limited Edition item becomes unavailable after you place an order, we will contact you regarding the available options.

16. Shipping Charges

Shipping charges may depend on:

  • Delivery location

  • Order value

  • Shipping method

  • Product size or weight

  • Promotional offers

Any applicable shipping charges will be displayed before order confirmation where possible.

17. Free Shipping

From time to time, GiulioTwist may offer free shipping promotions or free delivery above a certain order value.

Free shipping conditions may include minimum spend requirements, eligible locations, or promotional periods.

The applicable conditions will be shown with the relevant offer.

18. Order Status

If you have questions regarding the status of your order, please contact our support team and provide your order number.

This will help us locate your order and assist you more efficiently.

19. Contact Us

For shipping or delivery enquiries, please contact:

GiulioTwist

Dubai, United Arab Emirates

Phone: +971 55 816 0023

Phone: +971 55 815 4473

Office Address: UAE Dubai , Business Bay, Executive Tower B

Address: Unit FF - 208 – Level 1 @ The Dubai Mall- Dubai - United Arab Emirate

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Unit FF - 208 - Financial Ctr St - Burj Khalifa - Downtown Dubai - Dubai - United Arab Emirates

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