Dubai edit · Women & Men

Dubai delivery · 14-day returns

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Refund & Return Policy

Last Updated: October 2026

At Giulio Twist, we want you to be satisfied with your purchase. If an item is not suitable, you may request a return in accordance with the terms below.

Please review this policy carefully before placing an order.

1. Return Window

Eligible items may be returned within 14 days of Purchase.

The return request must be submitted within this 14-day period.

Returns requested after the return period may not be accepted unless required by Management Approval.

2. Return Eligibility

To qualify for a return, the item must be:

Unworn and unused
Unwashed
Free from stains, marks, perfume, makeup, or other signs of use
Returned with all original tags attached
Returned in its original packaging where applicable
In the same condition in which it was received

Giulio Twist reserves the right to refuse a return if the item does not meet these conditions.

3. Non-Returnable Items

Certain products may not be eligible for return for hygiene, personalization, or other reasons permitted by applicable law.

This may include:

Items that have been worn, washed, altered, or damaged after delivery
Items without original tags
Personalised or customised products
Products marked as final sale, where legally permitted
Products that cannot be returned for hygiene reasons once opened or used

Any exclusions will be clearly communicated where applicable.

4. Limited Edition Items

Limited Edition products may be available in restricted quantities.

Eligible Limited-Edition items may still be returned within the applicable return period unless the product has been specifically identified as non-returnable or final sale.

Because stock may be limited, we cannot guarantee that the same item, color, or size will be available for exchange.

5. How to Request a Return

To request a return, please contact our customer support team and provide:

Your full name
Order number
Product name
Reason for return
Photos of the item if the product is damaged, defective, or incorrect

Once your request has been reviewed, we will provide instructions on how to return the item.

Please do not send products back without receiving return instructions from us first.

6. Return Shipping

Unless the return is due to a damaged, defective, or incorrect product supplied by Giulio Twist, return delivery costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless or the return is caused by an error on our part.

We recommend using a trackable delivery method when returning an item.

Giulio Twist cannot be responsible for return parcels that are lost before reaching us.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Include clear photographs showing the issue along with your order details.

Once verified, we may offer an appropriate solution, including:

Replacement
Exchange
Store credit
Refund

The appropriate resolution will depend on the circumstances and product availability.

8. Refund Process

Once your returned item is received, it will be inspected.

If the return is approved, your refund will be processed using the appropriate payment method.

You will be notified once your return has been approved or rejected.

Please allow reasonable time for the refund to appear after processing, as bank and payment provider processing times may vary between 3 to 5 working days.

9. Refund Amount

Approved refunds generally cover the amount paid for the returned product.

Original delivery charges, return shipping charges, customs fees, duties, or other service charges may not be refundable unless required or the return resulted from an error by Giulio Twist.

10. Exchanges

Where stock is available, we may offer an exchange for another size, color, or eligible product.

Exchanges are subject to availability.

If the requested replacement is unavailable, we may offer a refund if it is still inside the 15 days period or store credit instead.

11. Size and Colour Differences

Please review product descriptions and sizing information carefully before ordering.

Product colors may appear slightly different due to lighting, photography, and individual device screen settings.

Minor color differences that fall within normal photographic or display variation are not necessarily considered product defects.

12. Incorrect Size Ordered

If you ordered the wrong size, you may request a return or exchange within the applicable return period, provided the product meets all return eligibility requirements.

Any additional shipping costs related to an exchange may be the customer's responsibility unless otherwise approved by management.

13. International Returns

Customers outside the UAE may be responsible for return shipping, customs charges, duties, and other fees associated with returning an item.

Giulio Twist is not responsible for customs or import charges imposed by another country.

14. Refund Delays

After a refund has been issued, the time required for it to appear in your account depends on your bank or payment provider usually 3 to 5 working days if all info is correct.

If you have received confirmation from Giulio Twist that the refund has been processed but have not received the funds after the expected banking period, please contact your bank or payment provider first.

15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests, but once an order has been processed, packed, or dispatched, cancellation may no longer be possible.