Dubai edit · Women & Men

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Terms & Conditions

Last Updated: October 2026

Welcome to GiulioTwist. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions.

1. About GiulioTwist

GiulioTwist is a fashion retail business based in Dubai, United Arab Emirates.

Throughout these Terms, "GiulioTwist", "we", "our", and "us" refer to the business operating this website.

"Our website" refers to the GiulioTwist online store and related pages, services, and checkout systems.

2. Eligibility to Use the Website

You may use our website only for lawful purposes.

By placing an order, you confirm that the information you provide is accurate, complete, and current.

You are responsible for keeping your account information and login details secure.

3. Product Information

We aim to present all products, descriptions, sizes, colours, images, and pricing as accurately as possible.

However, product colours may appear slightly different depending on your device, screen settings, lighting, and photography.

Because some products may include handmade, embroidered, printed, or limited-edition details, small variations may occur.

Such minor variations do not necessarily mean the product is defective.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve the item.

A product is only confirmed once your order has been accepted.

We may limit quantities or discontinue products at any time without prior notice.

Limited Edition products may have restricted quantities and may not be restocked.

5. Pricing

All prices displayed on our website are shown in the currency stated on the product or checkout page.

Prices may be changed at any time without prior notice.

Once an order has been confirmed, the price charged will be the price shown at checkout at the time of purchase, unless there is an obvious pricing error.

If an incorrect price is displayed due to a technical or administrative error, we reserve the right to cancel the order and provide an appropriate refund where applicable.

6. Taxes and Duties

Applicable taxes may be included in the product price or calculated at checkout depending on the order and delivery location.

For international orders, additional customs duties, import taxes, or handling fees may be charged by the destination country.

Unless stated otherwise, these charges are the responsibility of the customer.

7. Orders

After placing an order, you may receive an order confirmation by email, SMS, or another communication method.

Receiving an order confirmation does not always mean that the order has been fully accepted.

We reserve the right to refuse, cancel, or limit an order for reasons including:

Product unavailability
Incorrect pricing
Suspected fraud
Payment issues
Incorrect customer information
Delivery restrictions
Technical errors

If payment has already been collected for an order that we cancel, the appropriate amount will be refunded.

8. Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed through third-party payment providers.

GiulioTwist is not responsible for delays or failures caused by a payment provider, bank, or card issuer.

9. Shipping and Delivery

Delivery times shown on the website are estimates and may vary depending on the destination, courier, product availability, customs processing, weather, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address.

GiulioTwist is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

Additional delivery terms may be explained in our Shipping Policy.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to assist where possible, but once an order has been processed, packed, or dispatched, changes or cancellations may no longer be possible.

Limited Edition or customized items may be subject to additional restrictions.

11. Returns and Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Products must be returned in their original condition, unworn, unused, unwashed, and with original tags and packaging where applicable.

Items that show signs of wear, damage, alteration, fragrance, washing, or misuse may not qualify for return or exchange.

Certain products may be non-returnable where permitted .

Please review our Return & Refund Policy before purchasing.

12. Refunds

Approved refunds will generally be returned through the original payment method where possible.

Processing time may vary depending on your payment provider or bank.

Shipping charges and other non-refundable fees may be excluded unless required or the return is caused by an error on our part.

13. Limited Edition Products

Some GiulioTwist products may be offered as Limited Edition items.

These products may be produced in restricted quantities and may sell out without notice.

Availability, designs, colors, or sizes may not be replenished once sold out.

Limited Edition status does not change your statutory rights where applicable.

14. Intellectual Property

All website content, including photographs, graphics, product descriptions, logos, branding, layouts, designs, and other materials, is owned by GiulioTwist or used with appropriate permission unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, commercially exploit, or use our content without prior written permission.

Third-party trademarks and character properties remain the property of their respective owners.

15. Prohibited Use

You must not use the website to:

Commit unlawful or fraudulent activity
Attempt unauthorised access to our systems
Upload malicious software or harmful code
Copy or scrape website content without permission
Misrepresent your identity
Interfere with website functionality
Use the website in a way that may damage GiulioTwist or other users

We may suspend or restrict access where misuse is suspected.

16. Third-Party Services

Our website may use services provided by third parties, including payment processors, shipping providers, analytics platforms, CRM systems, social media platforms, and other technology providers.

Their services may be governed by separate terms and privacy policies.

GiulioTwist is not responsible for third-party websites or services outside our control.

17. Website Availability

We aim to keep our website available and functioning properly.

However, access may occasionally be interrupted due to maintenance, updates, technical issues, security requirements, or circumstances beyond our control.

We do not guarantee uninterrupted or error-free access.

18. Limitation of Liability

To the extent permitted by applicable law, GiulioTwist will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes rights or liabilities that cannot be excluded.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, process, store, and protect personal information.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Continued use of the website after changes are published means you agree to the revised Terms.

21. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and, where relevant, the laws and regulations applicable in UAE.